Sunday, May 24, 2009

Reduce costs not quality....



"Everybody wants to reduce manufacturing costs but not at the price of quality"....this is what a senior CEO said to me last week.

"Who said you had to reduce quality ?"

This is a common misconception, that by reducing cost you automatically reduce quality.

But first we have to define "quality" - what is "quality" ?

1) Is it something which is rare ?

2) Is it always expensive ?

3) Is it perfect in every way ?

4) Is it something which exceeds the customers expectations ?

YOU DECIDE by completing our poll ................................

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