Sunday, May 24, 2009
Reduce costs not quality....
"Everybody wants to reduce manufacturing costs but not at the price of quality"....this is what a senior CEO said to me last week.
"Who said you had to reduce quality ?"
This is a common misconception, that by reducing cost you automatically reduce quality.
But first we have to define "quality" - what is "quality" ?
1) Is it something which is rare ?
2) Is it always expensive ?
3) Is it perfect in every way ?
4) Is it something which exceeds the customers expectations ?
YOU DECIDE by completing our poll ................................
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